This Refund Policy explains when a refund may be requested for Brandbabaa services. By purchasing or using Brandbabaa, you agree to this policy.
1. Refund Window (7 Days)
- Refund requests are accepted only within 7 calendar days from Day 1.
- Day 1 is the date you are added/invited to your Brandbabaa onboarding WhatsApp group or start your subscription.
- Requests made after this period are not eligible for any refund.
2. Refunds Are Not Automatic
- Submitting a refund request within the refund window does not guarantee approval.
- All refund requests are reviewed based on:
- Work already completed
- Account usage (e.g., AI usage; automations/sequences/templates/prompts created or configured; WhatsApp API numbers/templates connected or submitted; integrations enabled such as Zoho, Google Sheets, or other CRMs; support/onboarding time used)
- Costs incurred by Brandbabaa
Brandbabaa reserves the sole discretion to approve or reject any refund request.
3. Non-Recoverable Setup Costs & Deductions (₹1,500 Minimum)
If a refund is approved:
- A minimum deduction of ₹1,500 applies for account setup, credential provisioning, and enablement.
- Additional deductions may apply for:
- Onboarding or configuration work
- Automation, flows, prompts, or CRM setup
- Support time
- Third-party or payment gateway charges
- Non-refundable taxes or statutory fees
Because onboarding and configuration work typically begins immediately on Day 1, approved refunds are often partial and may be reduced to zero after applicable deductions. If total deductions equal or exceed the amount paid, no refund will be issued.
4. Not Eligible for Refund
Refunds will not be issued in the following cases:
- The service does not deliver results due to lack of usage, partial usage, or insufficient follow-through by the user.
- The user is unable to understand the product, workflows, or system despite onboarding, documentation, or guidance being provided.
- The product is claimed to be "not working" without any verifiable or reproducible technical issue.
- The refund request is based on expectations, assumptions, or perceived suitability, rather than an actual product defect.
- Required onboarding steps, approvals, inputs, or confirmations were not completed by the user.
- Delays or issues caused by non-responsiveness from the user during setup or support.
- Issues arising from external or third-party factors, including WhatsApp/Meta restrictions, device/internet/network/account issues, or incorrect configuration by the user.
- The user chooses to discontinue the service due to time constraints, internal team limitations, change in business priorities, or budget considerations.
5. What Qualifies as a Valid Refund Reason
A refund request will be considered only if all of the following conditions are met:
- There is a verifiable technical issue within Brandbabaa that materially prevents core functionality.
- The issue is reproducible and confirmed by the Brandbabaa support team.
- The issue is not caused by user actions, configuration choices, third-party platforms, or external dependencies.
6. Non-Refundable Items
The following are non-refundable in all cases, including if requested within the refund window:
- Implementation / Professional Services: Any onboarding, implementation, customization, or setup work once started.
- Subscription / Provisioning: Activated add-ons or upgrades; plan upgrades or additional seats once provisioned; subscription renewals once the renewal term has started.
- Third-party / Statutory Charges: Third-party or non-recoverable charges; non-refundable taxes or statutory fees.
7. Renewals & Upgrades
- Renewals are non-refundable once the new billing term begins.
- Plan upgrades or additional seats are non-refundable once provisioned.
8. Technical Issues (Resolution First)
If verified technical issues materially prevent use of the platform, Brandbabaa may, at its discretion, offer a partial refund, full refund, service credits, or a service extension.
9. Policy Violations
No refunds will be issued if the account is restricted or suspended due to violation of Brandbabaa's Terms; misuse, abuse, or fraudulent activity; or violations of WhatsApp, Meta, or applicable third-party platform policies.
10. Cancellation
- You may cancel your subscription at any time.
- Cancellation stops future billing but does not entitle you to a refund for unused time.
11. How to Request a Refund
To request a refund, email info@Brandbabaa-ai.com within the refund window with:
- Registered phone number or email
- Payment reference or invoice details
- Clear description of the issue
Approved refunds are initiated within 7–10 Business Days to the original payment method. Your bank/payment provider may take additional time to credit the amount.
12. Policy Updates
Brandbabaa may update this policy at any time. Continued use of the service constitutes acceptance of the revised policy.